Kindness is often perceived as a simple, everyday virtue, but in leadership, it takes on a transformative authentic power that is consistently in service of others and the stakeholders we serve. As explained in Hardwired to the Heart, the Seven Core Competencies framework, seeking out and practicing acts of kindness—both intentional and impromptu—can be a defining strength for any leader. It’s not just about occasional grand gestures but about cultivating a consistent approach where genuine and authentic kindness becomes second nature, creating a ripple effect that enhances trust, collaboration, and innovation.

The Intentional and Impromptu Nature of Kindness

In leadership, kindness can be both planned and spontaneous. Intentional acts of kindness might include recognizing a team member’s hard work, offering support during challenging times, or providing mentoring and development opportunities. These are thoughtful, deliberate actions aimed at making others feel valued, supported, and encouraged.

On the other hand, impromptu acts of kindness often happen in the moment, unplanned but deeply impactful. Whether it’s lending a listening ear to a colleague, stepping in to help when someone is overwhelmed, or offering words of encouragement when least expected, these spontaneous gestures can leave lasting impressions. They show that a leader is present, aware, and genuinely cares about the well-being of others. It is also kindness that embeds humility, empathy and the desire to learn and listen, again in service of those we have the responsibility and privilege to serve.

Both intentional and impromptu acts of kindness create a leadership style that is rooted in humanity and compassion, fostering a workplace culture where people feel seen, heard and appreciated.

Kindness as a Core Competency

In Hardwired to the Heart, the Seven Core Competencies are designed to work together in harmony, each activating the other to produce optimal leadership outcomes. Kindness is a vital pillar in this structure, as it enhances communication, strengthens relationships, and builds trust. When leaders show kindness, they foster an environment where team members feel safe, respected, and motivated to bring their best selves to work.

For example, a leader who consistently practices kindness will naturally build stronger emotional connections with their team. These connections, in turn, create a foundation of trust, which encourages open communication, collaboration, co-creation and the sharing of ideas. Consistent authentic kindness also reinforces accountability, as people are more likely to take ownership of their work when they feel supported rather than judged.

The Leadership Style We Want to Embody

The kind of leaders we aspire to be starts with the way we treat others. In a world that often prioritizes efficiency and results, it’s easy to overlook the importance of kindness in leadership. Always remember, true leadership is not about power or authority—it’s about being consistent in how we authentically influence others. Leading with kindness is an expression of authentic servant leadership.

By hardwiring kindness into our hearts and our leadership style, we create a culture of care and connection. We don’t just focus on the tasks at hand, but on the people doing the work. This approach not only builds trust but empowers teams to grow, innovate, and take risks, knowing they are supported.

How Kindness Impacts the Workplace

When kindness becomes a fundamental part of leadership, the impact on the workplace is profound. Kind leaders inspire loyalty, engagement, and creativity. People want to work in environments where they feel valued and understood, and kindness fosters exactly that kind of atmosphere. Kind leaders are always on the lookout and work to be present / in the moment so they are constantly aware of their surroundings / moments to extend kindness to others for their contributions.

Moreover, acts of kindness can diffuse tension, resolve conflicts, and build stronger teams. They create a sense of belonging, where everyone feels they have a role to play and that their contributions are appreciated. In this way, kindness becomes a catalyst for continuous improvement, as people are more motivated to grow and collaborate when they feel part of a compassionate and supportive team.

Leading with a Kind Heart

In Hardwired to the Heart, I offer a step-by-step process for leaders to develop an authentic servant leadership style, and kindness plays a pivotal role. Whether through intentional gestures or spontaneous acts, practicing kindness is a way of embedding care, empathy, and respect into your leadership. It’s about leading with heart and leaving a lasting, positive impact on the people around you.

Incorporating acts of kindness into your daily leadership practice doesn’t require grand gestures—it’s about being mindful of the needs of others and responding with care. By doing so, you not only improve your relationships but also create an environment where kindness becomes contagious, spreading throughout your team and organization.

Conclusion: A Leadership Legacy of Kindness

You can truly “Leave a piece of your heart in everything you do.” Acts of kindness, both big and small, allow leaders to do just that. They create a leadership style rooted in service, empathy, and compassion. By seeking out opportunities to show kindness—both intentionally and spontaneously—you build a workplace culture that celebrates humanity and fosters connection.

Now is the time to begin practicing acts of all kindness. Whether planned or impromptu, your kindness has the power to transform your leadership and inspire those around you to do the same. Through kindness, you can leave a lasting legacy of trust, collaboration, and continuous improvement.

Activation Exercise – something that might be effective as a gesture of kindness

Try writing a handwritten note to a team member celebrating a contribution they made to the organization, or even something they accomplished individually that you would like to praise.